Southwest Airlines Took Extraordinary Measures to Help a Mother in Crisis


Peggy Uhle was on a flight preparing to take off from Chicago to Columbus, Ohio, when the Southwest Airlines plane she was on suddenly returned to the gate.

Uhle was then escorted off the plane and told to call home immediately, WGN reported. Her 24-year-old son had suffered a traumatic brain injury and was in a coma in Denver.

A Southwest Airlines customer service representative met her at the gate, where Uhle was informed that the airline had already re-booked her on a nonstop flight to Denver. They’d also arranged a luggage transfer and delivery service, a private waiting area for her, priority boarding and a meal, Boarding Area, a travel blog, reported.

Within two hours, Uhle was on her way to be with her family. An airline representative even called a few days later to check on her and ask about her son.

We’re certainly proud of, but not surprised by, any of the hard work that went into doing the right thing for Ms. Uhle and her family,” Southwest spokesperson Thais Hanson told WGN News. “Employees are empowered at Southwest to go above and beyond the call of duty and follow their hearts to make decisions that positively impact our customers.”

Uhle’s son is still recovering, but she has a lot of positive things to say about the way Southwest Airlines treated her.

Southwest never asked for payment for the Denver flight, luggage delivery or anything else,” she told Boarding Area. “The care that I was shown is second to none. We have always liked Southwest Airlines and now we can’t say enough good things about them.”

Want to celebrate the human spirit? Like us on Facebook.

And sign up for what we hope will be your favorite thing to read at night.

TOPICS
JOIN THE CONVERSATION

Related to Brain Injury

The Choice I Had to Make When a Lady Stared at Us for Our Entire Meal

We went out to dinner last night at a casual, sit-down restaurant. The girls and I grabbed a table while Daddy stood in line to order food. For a solid three minutes, KC, my daughter who has Down syndrome, yelled for “Dadad,” who was standing just around the corner. Naturally, we gained some attention from diners, but [...]

The Awesome Way John Cena Went Above and Beyond for a Fan With Cancer

You may remember the time professional wrestler John Cena gave one lucky fan with Down syndrome the best day of his life at a WWE match last March. Now, Cena’s making headlines again after bringing a similarly wonderful experience to a young fan who has cancer at the WWE Raw match on June 1. After spotting a fan holding a [...]

4 Friends With Disabilities Are Driving Cross-Country to Gain Independence

Hoping to foster new skills by crossing state lines, four friends with developmental disabilities recently embarked on a 6,000-mile experimental learning cross-country road trip. The travelers — Jon Caldwell, Nick Feeterman, Aaron Hanson and Eric Johnson — all met in Guys Group, a social group based in Buffalo, New York, for men with developmental disabilities. Developed [...]

13 People Who’ve Gone to Therapy Share Their Unexpected Results

If you haven’t been to therapy before, seeking help can seem like a daunting task. Sharing your innermost thoughts and feelings with a stranger might be scary, and, at first, it might be difficult to see how doing so would even make a difference. But therapy can have some amazing benefits. Verbally expressing how you feel can be cathartic, and [...]