Deaf Woman Tapes Incredible Experience at Starbucks Drive-Thru

Starbucks is leading the way in offering adaptive technology to its customers.

In a Facebook video shared on Tuesday, 28-year-old Rebecca King of St. Augustine, Florida, can be seen engaging in video-transmitted sign language at a Starbucks drive-thru. King, who is deaf, orders her coffee using ASL and a barista named Katie Wyble responds.

Screen Shot 2015-11-05 at 10.10.18 AM
Via Rebecca King’s Facebook video.

Wyble is a 22-year-old college student who’s been studying ASL since high school, Action News Jax reported. Wyble says she’s glad the video is gaining a lot of media attention.

“I think more people need to know about what we’re doing because it moves customer service to a whole new level,” Wyble told the outlet. “I hope it helps make more people aware of what they can to do serve others in their communities.”

The store’s assistant manager, Erin Berkner, said in a statement that four of the baristas working at this location know ASL, BuzzFeed reported. The store is near the Florida School for the Deaf and Blind so it has worked to accommodate these customers.

“It is a big deal to (the) deaf community that Starbucks has one now. Nowhere else has that!” King told First Coast News. “We all want to have that at every drive thru in the world.”

Watch the full interaction below: 


Starbucks! This is what I'm talking about! ❤️Share it away! We can change the world! :)For Licensing/Usage Please contact

Posted by Rebecca King on Tuesday, November 3, 2015

The Mighty contact Starbucks for comment and more information on the use of this technology, but are yet to hear back.

h/t HuffPost Good News

Find this story helpful? Share it with someone you care about.

Related to Other

The Sentence I No Longer Want to Hear About My Son With Special Needs

“He will be just fine.” “Just work with him; he will be just fine. All babies grow at their own pace.” “If you really get on your knees and pray, he will be just fine. Jesus can fix him.” Friends. Family. Let’s be honest. He will not be just fine. No matter what you say, [...]

To the Special Education Teachers Whose Jobs Don’t End When School Does

To my son’s special education teachers, The first thing I did after my son, Brock, was officially diagnosed with autism was call the elementary school in my town. I was completely lost after being handed a stack of paperwork with a “Good luck, you got this.” I wanted to see what services they offered if [...]

Why I Disagree With the New Discussion Around Robin Williams’ Death

This week, Robin Williams’ widow, Susan, spoke up about his cause of death in an interview with ABC. When the reporter, Amy Robach, said, “Most people think your husband killed himself because he was depressed,” she replied, “No. Lewy Body Dementia killed Robin. It’s what took his life.” Rev. Katie and her mother. As someone personally familiar [...]

When My Son’s ‘Star Wars’ Obsession Led to the Happiest Surprise

Last April, my son, Colin, had a new “obsession,” and it was all things “Star Wars.” I’d been down this road before, and my husband and I were counting our lucky stars that “Elmo’s World” had left the building. He began with “A New Hope,” “Empire” and “Jedi” (as he should). Then he wanted books.  [...]