We were visiting Nashville from California and we’re told we HAD to go to Monell’s at the Manor. We drove 30 minutes and once we got there we read a sign that every person has to pay. My child who is diagnosed with a rare genetic disorder called Glut1ds, is on a very strict Ketogenic diet where we weigh all of his food on a gram scale and we bring food with us. He has seizures if he eats anything other than what we weigh for him so he was not eating that day from the restaurant. We were asking the lady if she could make an exception for my son and she would have nothing of it. She pointed to the sign at least 5 times and was very rigid. Ruby, was extremely rude about the entire situation. We had a letter stating all of these things from my son’s dietician at Children’s Hospital Los Angeles, Ruby wouldn’t even look at it. She was saying she was just doing her job. Unfortunately, we weren’t able to eat at your establishment because of how uncomfortable your manager made us feel. She made my son cry. It was NOT about the $12, it was about making an exception to the rules for a Special Needs child and your manager not being accepting. Ruby made us feel not welcomed. I hope something will be done to help your establishments be more accepting and you hire more knowledgeable managers. Thank you. #glut1ds #SpecialNeedsCommunity #acceptancenotawereness #Monells #Ketogenicdiet