Has anyone gone through the complaints process against NHS Scotland? #NHS #scotland #complaints #Rheumatology
3 months after sending in a complaint about my rheumatology appointment and how I feel I was treated, I receive a letter today telling me it will not be upheld.
They have gone through my points and the doctor in question 'does not recall' the things I was complaining about so therefore I am lying, right?!
I don't know if I should go through the Ombudsman or just get a 2nd opinion and cross my fingers for a better experience next time?
Anybody else have a similar experience? Is there an official body out there who could help me? Citizen's advice doesn't seem to be much help.