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Disappointment with PayPal - Is Their System Failing Disabled Users in Disputes?

Hello everyone,

I want to share a very disappointing experience with PayPal and see if any of you have encountered similar issues.

On March 7, 2024, I bought a graphics card on Rakuten. After the 14-day withdrawal period, I realized it was defective. I tried to contact the seller several times, but I never received a response. Rakuten then informed me that the deadline for filing a claim had passed, so they could no longer do anything for me. Thinking that PayPal could help me with their purchase protection service, I filed a dispute.

On April 18, 2024, PayPal offered me a refund on the condition that I return the item. Unfortunately, being very busy with my work, especially due to the Olympic Games, I did not see this message in time. And there, surprise: the case was closed without me being able to intervene. What shocks me is that PayPal, which never hesitates to send notifications for a failed payment (via SMS, notifications in the app, etc.), only sent me one email for such an important dispute. If you miss this email, it’s over, no possibility to reopen the case. Frankly, it makes me wonder if this isn't a way to save money on refunds for disputes. It's outrageous!

What makes the situation even more difficult is that access to the dispute manager is only possible through the web browser. The PayPal Android app, on the other hand, does not contain either the dispute manager or messaging. So you really must not miss that one email because if you rely on the app to keep you informed, you're left completely in the dark.

What worries me even more is how this system seems to neglect people who, like me, have specific difficulties. I suffer from ADHD, which complicates my daily management of information. I really need clear and repeated notifications, but it seems that PayPal does not take these realities into account. They prefer to send endless reminders for a slight payment delay, but for an important dispute? Nothing, except for a simple email. And what about people who are not comfortable with technology? They must feel completely abandoned by this system.

Following this incident, I contacted PayPal again in August. They offered me another option on August 20, but once again, I didn't discover the email until August 29, after the offer had expired on the 28th. Between two other emails regarding a payment in installments, this message went unnoticed. I called PayPal again to try to find a solution, but I doubt they will make any further gestures this time.

I'm seriously considering changing platforms. Alternatives like Stripe, Square, Payoneer, Venmo, Google Pay, Apple Pay, or Skrill seem to offer better tracking and user protection. Does anyone here have experience with these platforms?

I've been a PayPal customer since 2010, and until now, I've always been satisfied. But now, I'm really disappointed and angry. This situation is unacceptable to me, and I would like to know if others have any advice or feedback on alternative solutions.

Thank you in advance for your responses.

#ADHD #disabilityawareness #MentalHealth #ChronicIllness #Accessibility #Neurodiversity #invisibledisabilities #Advocacy #Paypal #ConsumerRights

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Life Hacks

Please share anything you guys have come up with too, to save us from reinventing the wheel 😅 You never know how much your idea will help a fellow spoonie...

That being said, the red thing is something I get from my OT to help grab things or hold things. The cheaper alternative is rubber shelf-liner. It can keep dishes and cutting boards from moving around, and help grip bottles when trying to take lids off.

#Spoonie #Lifehacks #Accessibility #adaptive

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Life Hacks

Hairbands or rubberbands are a dignity-saver for days when I can't hold onto silverware, or the silverware is too thin for me to hold. This is particularly useful when going out to eat to avoid making a tremendous mess trying to hold onto a utensil and keep food on it. #Spoonie #Lifehacks #Accessibility #adaptive

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Life Hacks

I lack fine motor control so holding onto stylus, pencils & pens. My son cut ¾-inch PVC into ⅝-inch pieces. I take 2 pieces and loop a hairband, or a thick rubber-band, and loop the PVC pieces around the stylus. #Spoonie #Lifehacks  #Accessibility #adaptive

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Share your experience with accessibility at work or school.

What was your initial gut reaction to this graphic when it popped up in your feed? Surprise? Anger? Apathy? Validation? A little bit of everything?

Here’s a question we ask ourselves a lot at The Mighty: How are disabled folks supposed to reach their full potential when their surroundings are inherently inaccessible — or even outright harmful — to them?

When we asked our community if their workplace or school is accessible for people who live with migraine, 49% of folks who responded to the poll said “No, if anything, it’s actively harmful,” and 36% chose “Meh, there’s room for improvement.” That’s 85% of responses to our poll! Only 5% said their workplace or school is fully accessible.

We’ve got a long way to go.

To learn more about the impact an accessible workplace or academic environment can have on a person’s life, listen to the most recent episode of Health and (un)Wellness: open.spotify.com/episode/57vyjqje5EAykfctZe86D5

#Migraine #Work #School #Accessibility #Disability #ChronicIllness #ChronicPain #RareDisease #MentalHealth #Fibromyalgia #EhlersDanlosSyndrome #Anxiety #Depression

Migraine in the Workplace

Listen to this episode from Health and (un)Wellness on Spotify. In this week’s venting-sesh-turned-productive conversation, Kat and Skye are joined by headache specialist and executive committee member of the International Headache Society Global Patient Advocacy Coalition (IHS-GPAC), Olivia Begasse de Dhaem MD, FAHS. Together, they discuss why people with migraine struggle to succeed in the workplace (spoiler alert: it’s not them), how others can support them, and tips for requesting individualized accommodations. Oh, and in case you’re curious of the episode’s general vibes: People with migraine want to work, but often can’t due to inaccessible workplaces or lack of flexible career opportunities. Thanks for coming to our TED Talk! Head to The Mighty for a transcript of the episode and to read related stories: https://bit.ly/3YQFJzT
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What's your positive news this week? Little steps or large, let's encourage each other's journeys bc we're #MightyTogether

After one email to public works, they surprised me by putting in two accessible concrete cut-outs and sidewalks to make our local park more accessible! So proud! Inclusion feels wonderful.

#MightyTogether #Accessibility #MultipleSclerosis #Disability #ChronicIllness #newlydiagnosed #Caregiving ##Depression depression

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How do you serve your community in a way that works for you?

Martin Luther King Jr. Day is fast-approaching here in the U.S. This day also marks a National Day of Service, during which we answer Dr. King’s call to serve our Beloved Community.

Community service, especially as it’s most often depicted, is not always accessible, however. Just like our Mighty community has to do with a whole host of things, we also have to find creative ways to perform community service.

Here’s how some Mighty staffers give back to their communities in ways that work for them:

🌳 “I love planting trees, but I make it more accessible for myself by sitting while I do it and using ergonomic tools.”

👖“My son and I volunteer at our town's ‘Freestore’ to help staff the store on shopping and donation days, which helps support the giving and sharing economy (as well as helps the planet by keeping items out of landfills). Since he has a physical disability, we make sure he has access to a chair to sit when needed, and we ride our cargo bike to the store since walking there would be painful for him. Pre-pandemic we helped on a hunger task force by making peanut butter and jelly sandwiches for unhoused people in the community.”

What are your favorite accessible ways to serve your community?

As Dr. Martin Luther King, Jr., said, “Life’s most persistent and urgent question is, ‘What are you doing for others?’”

For some ideas, check out these Mighty stories:

10 Ways to Give Back to the Medical Community if You Use MLK...

World Health Day Reminds Us That Climate Justice, Climate Ch...

#CheckInWithMe #Accessibility #MentalHealth #ChronicIllness #Disability #RareDisease #Parenting

World Health Day Reminds Us That Climate Justice, Climate Change, and Health Care Are All Connected

Climate change has already made its mark on global health. Here's how.
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What was your 'going public' moment like? (with walking aids, ADA parking, accommodations, etc.)

What was your first experience like? On my way into work, I'd stopped at a secondhand store and bought a wooden cane. (I was so awkward, I used to kick it out from underneath me while I walked!) I would lie that it was an old football injury. Inside I felt isolated and cold: I didn't want to look at anyone.

This is prompted by Senate candidate John Fetterman interviewing on NBC News using a captioning device, but it is NOT political. However you feel politically, this was something that took courage to do. Tell us about your courage, your fear, your accommodation moment. Thanks for sharing, Mighty family.

#Stroke #Fetterman #AAC #Accommodations #Accessibility #MultipleSclerosis #Depression #newlydiagnosed #MightyTogether #ChronicIllness #Disabilities #Caregiving #Disability #Support

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